Great place, BUT.... I really enjoy living at Brookfield Highlands. I like the convenience, location, people, events, maintenenace team, etc. However, I continue to be extremely concerned over the increase in rent to the tune of 5%-8% annually. I don't understand how YOU guys don't understand that you have many retirees in your complexes on fixed incomes, but even for those who are still working, standard COL increases *CANNOT* keep up with the rent increases. My rent went up by $100 per MONTH... this year, which is ridiculous! One would think that keeping rents LOW would make tenants want to stay longer...not want to leave because they're forced out financially.

Also questioning some of the work done around the complex, such as...new patio lights? IMO, this was COMPLETELY unnecessary, the old ones worked well and looked lovely. Oh and BTW, around here, no one EVER goes out on their patio, from what I can see, so the whole thing seems like a giant moot point. Does the cost for all that (as well as recent updates to the landscaping) get rolled back into our increased rent? It does make me question things, as nice as this community is. Read More

Maintenance I received immediate response by a very capable and professional person.

Snow removal What is usually done here for measurable snow? Bad conditions in morning for 9am drive to airport

I’ve lived here for 15 years. Lovely grounds. Convenient location.
Excellent maintenance crew
Friendly neighbors.
Beautiful apartment home

Recent Changes Why do we even have a area to get together and play cards and work on puzzles if were not going to be allowed, we were told we cannot do trash to treasures anymore, we did every other month on the first Saturday's of the month and enjoyed doing it. It did not bother anyone in our building. I am very confused we pay our rent, you tell us its our home we have to get windows cleaned ourselves, carpet done ourselves which is fine but it seems like we are starting to be treated as a... nobody and the company just wants our money and does not want the people to enjoy living here. I love it here but it is really changing and in my opinion and many of the other tenants feel the same. It would be nice if you would meet with us instead of the ambassador passing the information on, we cannot express to the ambassador what we feel, because he does not feel qualified to answer the questions we had, which we agree with that is not part of what is expected from the Ambassador's. Please understand I do love living here, but some things are changing. I have other suggestions about the Apartment's to make them more appealing, but I am sure the idea would not even go over, plus its getting to the point where were afraid to ask because the rent will go up even more. Sorry for rambling but I am a little frustrated. Thank you! Read More