I like the new staff. They are very competent and are eager to help with your issues and problems. The maintenance staff is good and very knowledgeable. The elevators now work great since the new manager got here

Do not move here. Over the last 8 months under new management, Ascent Residential, the following has occurred:

- I had items stolen directly out of my apartment. Only someone with a key can access the apartment. This is management.
- management cut power and water for 3+ days
- one elevator has been down with no timeline to fix it
- elevators are down at least once a week
- parking garage has no enforcement. People freely parking in your paid spots and management does not have them removed.... Someone parked in my spot twice and I didn’t have parking for 24 hours that I paid for. Management doesn’t reimburse you.
- parking garage is not accessible so you can’t park or if you are parked, you can’t leave
- there is not a maintenance department. Either your maintenance request is ignored OR management closes it out without repair. You are then required to submit a new maintenance request
- if you email onsite management, they do not respond.
- if you email corporate they respond after several weeks and multiple emails
- management does not hold up their end of the lease agreement.
- management does not accept accountability for anything.
- Management called the police on my moving company because my moving company was using the loading dock to move my stuff out but management wanted the spot for a supply delivery. I had the loading dock and elevator booked. This cost me an extra $390/hour because management decided to argue with my movers then call the police. Management double booked the loading dock but found a way to not be accountable for their actions.
- there is no onsite security. Previous management had a security officer onsite. Ascent residential does not supply this.


This place is not safe. Read More

I do not recommend considering housing here. The price is too high for such a service. Cockroaches are running right through the building, the electricity can be turned off for a week and no one cares that it is cold outside or someone is working from home, if something is broken, then the repairman can wait a month, they can come to your unit at any time, while you are not at home and check something, but rent must be paid on time.

This place is only nice on the outside and lobby. Once you move in you will see how everything just stops working. Literally everything from the elevators to the dishwashers to the fire alarms! The place is flaking apart and management has yet to take care of this place. They only accept payments they will not put money into making this a better place to live .

What a disappointment this place has become. Management actively avoids tenants. If you happen to run into someone before they scurry back into their locked offices, they'll simply blow you off and talk down to you. Be sure you are a handy person if you choose to live here because the maintenance staff is abhorrent. If they do happen to respond to your service request it will be weeks later and nothing is ever fixed permanently. At least one elevator is always broken which is an issue with a 30+... floor tower with only 3 elevators to begin with. When you finally get an elevator, there is a 50:50 chance that you'll find dog pee in it; or worse (google the shooting). Random charges constantly show up on your rent bill so be sure to check it thoroughly and never sign up for autopay. Drugs and crime have become an increasingly alarming issue over the past 2 years. Police are constantly called here and it did NOT used to be this way. It's $11/day if any guests would like to visit you. Though, they will most likely be booted regardless of if they paid to park. This is a classic case of poor management running a previously successful community into the ground. They are coasting off of several year old good reviews at this point. Do yourself a favor and take your hard earned money somewhere nicer! Read More